Frequently Asked Questions

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Top Queries

How do I avail the EMI facility?

You can avail the EMI facility on the CaratLane Mobile App. We have EMI options ranging from the value of Rs. 15,000 to Rs. 3,00,000. Let us walk you through it.

Step 1) Once you have selected the design of your choice, please enter your pin-code to check the EMI availability and delivery options for your location, then go to the payment page and select the EMI option.

Step 2) From there you will be directed to the Fast Banking (Kissht) site which will in turn check your EMI eligibility. Fill in your income details and pan card details to know if you are eligible for the EMI facility.

Is the EMI option available at my location?

We only have EMI options available for specific pin codes of specific cities such as New Delhi, Delhi, Gurgaon, Panchkula, Chandigarh, Ludhiana, Amritsar, Ghaziabad, Noida, Kanpur, Mathura, Jaipur, Ahmedabad, Vadodara, Surat, Mumbai, Thane, Navi Mumbai, Khopoli, Pen, Pune, Ahmednagar, Kolhapur, Ichalkaranji, Nashik, Aurangabad, Nagpur, Indore, Bhopal, Hyderabad, Secunderabad, Kurnool, Bengaluru, Dharwad, Chennai, Coimbatore, Kolkata, Bhubaneswar, Patna.

How to avail the ‘Buy Now Pay Later’ facility?

BNPL or Buy Now Pay Later) is an easy payment option, applicable on any jewellery purchase made between Rs.1000 to Rs 14,999. Under this, you only need to pay 10% of the order value as a down payment and a processing fee of Rs. 150. The remaining amount should be paid within 30 days of the date of down payment. The order will be delivered as per the expected delivery date mentioned in your order history.